Returns Policy
NORA Return and Refund Policy
At NORA, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. NORA does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to qualify for a return.
Exchanges of Sale Products
Sale items cannot be exchanged, even if the size is incorrect. Please ensure that you select the correct size before making a purchase.
100% Guarantee on Defective Items
We provide a full guarantee on all defective items. If a product shows manufacturing defects, it may be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please send an email to noraculture@gmail.com. Once your return request has been approved, you will receive detailed instructions to complete the return process.
Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to guarantee proper handling of your request.
Conclusion
FaroFashion is committed to ensuring customer satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service team at noraculture@gmail.com.